Privacy Policy

Introduction

Types of Information We Collect

• Identification Details: Full name; ID number; date of birth.
• Contact Information: Email address, phone number, fax number, home address, and any other contact details you provide when registering or using our services.
• Interests and Preferences: Products, apartments, projects, or investments the user has expressed interest in; call recordings; correspondence.
• Technical and Usage Data: When you use the Website, we automatically collect certain technical information, such as your IP address, device or online identifier, browser type, operating system, pages visited, access times, and session duration, as well as cookie data and similar technologies. This helps us operate and secure the service, understand how the Website is used, and improve the overall experience.
• Information You Choose to Share: Any additional information you voluntarily provide - for example, when contacting our customer service team, completing a survey, leaving feedback, or reaching out in any other way. This may include the content of your message, additional contact details, or documents you attach. Please note that if you contact us by phone, we may record the call for quality control and service improvement purposes.

How We Collect Information

1. Information You Provide Directly: Most of the personal information we process comes directly from you. When you register, contact us via the Website, call us, or send an email, you are voluntarily sharing your personal information with us. We collect this data through registration and membership forms, profile updates (including address and contact changes), phone calls, written correspondence, and surveys.
2. Automatic Collection: Some information is collected automatically as you use our services. Our servers and systems record technical and usage data (as described in the "Technical and Usage Data" section above) through cookies, web beacons, SDKs, and similar analytics tools. For example, when you visit our Website, a cookie may be stored on your device to recognize you on future visits. This automatic collection complies with applicable law. You can manage some of these technologies through your browser or device settings (for example, by deleting cookies or opting out of tracking), though doing so may affect your experience on the Website.

How We Use Your Information

• Service Delivery: To provide our services and products and to respond to your inquiries.
• Data Verification and Enhancement: To verify and cross-reference information against data already held by the Company, information provided by you, or information lawfully provided by public bodies.
• Personalizing Your Experience: To display tailored content, product recommendations, and targeted advertising based on your usage patterns and preferences; and to analyze usage data in order to improve browsing performance, reduce technical load, and surface more relevant content.
• Improving the Website and Services: To analyze service trends and identify issues or areas for improvement; to conduct market research, surveys, and feedback exercises; and to use aggregated, non-identifying data to optimize our interfaces, performance, and content.
• Security and Fraud Prevention: To detect and prevent fraud, abuse, or unlawful activity; to monitor for anomalous behavior and block unauthorized access; and to manage identity verification and access controls for user accounts.
• Legal Compliance: To meet various regulatory obligations, such as document retention requirements; to respond to lawful requests from regulators, law enforcement agencies, or courts; and to manage our compliance obligations under consumer protection, tax, and other applicable laws.
• Marketing Communications: To send you marketing messages, promotions, newsletters, and updates - always with your prior consent and with an easy way to opt out at any time.
• Risk Management and Legal Protection: To protect the Company´s legal interests, including handling complaints, managing disputes or claims, and enforcing our terms of use; and to back up data and maintain systems for business continuity in the event of technical issues, security incidents, or force majeure.
• Other Purposes: If we intend to use your personal information for a purpose not described in this Policy, we will notify you in advance and seek your consent where required, or rely on another lawful basis as permitted by law.

Sharing Information with Third Parties

• Group Companies:We may share personal information with our subsidiaries, parent company, and affiliates, directly or indirectly, to fulfill the purposes set out in this Policy. All such entities are bound to keep the information confidential and to use it only in accordance with this Policy and applicable law.
• Service Providers: We may share personal information with third-party service providers who support our operations, including: website hosting providers; technical support and maintenance providers; Company advisors; and mailing and distribution providers. These providers are contractually required to keep the information confidential and to use it only as needed to perform the services we have engaged them for.
• Customer Management System: We process personal information using a customer relationship management (CRM) system.
• Authorities and Regulators: We may share personal information with competent authorities where required by law, court order, or regulatory mandate.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the relevant parties, subject to appropriate confidentiality commitments and in compliance with privacy protection law.
• With Your Consent: If you explicitly ask or agree for us to share your information with a specific third party, we will do so in accordance with your request.
• Intra-Group Transfers: Information held by the Company may be shared, where necessary, among the various entities within the Hachsharat Hayishuv Group, to the extent needed to respond to user inquiries or support Group operations.

Cookies and Tracking Technologies

Information Security

International Data Transfers

Minors

Disclaimer

Data Retention

• How long have we had an active relationship with you and are providing services to you.
• Our legal obligations to retain certain information under applicable law.
• Our contractual obligations to retain certain information.Our regulatory obligations to retain certain information.
• Once the retention period has expired, we will delete or anonymize your personal information, unless we are required or permitted by law to keep it longer.

Your Rights

• Right of Access: You have the right to know whether we hold personal information about you, and to access that information. This means you can ask us to confirm whether we are processing your data - and if so, to receive a copy of it. We will provide the information in a reasonable format within the timeframe set by law.
• Right to Rectification: If you believe the information we hold about you is inaccurate, incomplete, unclear, or out of date, you have the right to request that we correct or update it. Once we verify your identity, we will make the correction, complete any gaps, or - where we cannot make an immediate change - add a note to the record indicating that a correction has been requested.

Third-Party Websites and Links

Third-Party Information

Contact Us

Updates to This Policy